1. Statutory Rights

Your statutory rights are not affected.

If you are purchasing as a UK consumer online, you may have the right to cancel your order within 14 days of receiving the goods, unless an exemption applies.

2. Return Conditions

For quality assurance and safety reasons, opened, used, damaged, tampered-with, improperly stored, or temperature-sensitive products may not be eligible for return unless faulty or incorrectly supplied.

3. Damaged, Defective, or Incorrect Items

If an item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery and provide your order number along with clear photographs of the issue.

Following review, we may offer a replacement, refund, or other appropriate resolution.

4. Refunds

Approved refunds will be issued to the original payment method used for the purchase.

Refund processing times may vary depending on your payment provider.

5. Non-Returnable Items

Products may be non-returnable where they have been opened, used, tampered with, improperly stored, or where return would compromise product integrity, safety, or quality assurance.

6. How to Request a Return

Please contact us at [Insert Support Email] and include the following information:

• Order number
• Product name
• Reason for the return request
• Photographs, if relevant

Please do not return any items without contacting us first and receiving return instructions.

Last Updated: 17 June 2026